Refund policy

Returns and refunds

Effective November 12, 2026 for new orders. Orders placed before this update retain the return terms offered at purchase.

Contact hannahstavish@gmail.com with your order number and the items you wish to return before sending anything back. We will confirm eligibility and provide the correct return address and instructions. Items from different brands may need separate returns. Do not send a return to our business address unless instructed.

Return windows and conditions

Unless a brand-specific term below or a product listing states otherwise before purchase, request a return within 30 days after delivery. Eligible items must be unused, in their original condition and packaging, with proof of purchase.

• Beyond the Bow Gifts: request a return within 15 days after delivery. Items must be unused, unopened and in their original packaging.
• JAZ Body Essentials: request an eligible return within 30 days after delivery. Prior approval is required. Perishable, custom or personalized items, opened sealed personal-care products, hazardous or flammable goods, sale items and gift cards are excluded from change-of-mind returns.
• Grow Fragrance: request an eligible return within 30 days after delivery. Sale items and gift cards are excluded. Contact us about exchange options.

Return shipping

For change-of-mind returns, customers pay return shipping unless the product listing offers free returns or the brand-specific terms below apply. Original outbound shipping charges are not refunded for change-of-mind returns. No restocking fee is charged.

For approved eligible JAZ Body Essentials and Grow Fragrance returns, a prepaid return label is provided at no charge. For Beyond the Bow Gifts, customers pay return shipping unless the item is damaged, defective or incorrect.

Damaged, defective or incorrect items

Inspect your order on arrival and contact us promptly with your order number and photos of the item and packaging. We will arrange the appropriate remedy and cover necessary return shipping for confirmed damaged, defective or incorrect items. These issues are not treated as change-of-mind returns.

Cancellations and exchanges

Contact us immediately to request a cancellation, preferably within 15 minutes of ordering. Once processing or shipment has begun, cancellation may not be possible. Contact us before returning anything for an exchange.

Refunds

We will notify you when your return has been received and inspected. Approved refunds are issued to the original payment method within 10 business days. Your bank or payment provider may take additional time to post the refund. Contact hannahstavish@gmail.com if you need help.

This policy does not limit rights or remedies available under applicable consumer protection laws. For purchases completed through a marketplace such as TikTok Shop, applicable marketplace return procedures and protections also apply.